Refund Policy
🔄 Refund Policy
At dokanbd.store, we want you to shop with complete confidence.
If your order needs to be refunded, we ensure a simple, fast, and hassle-free process.
✅ When Are You Eligible for a Refund?
You may request a refund if:
- You received a damaged, defective, or incorrect product
- The product becomes out of stock after payment
- Your return request is approved under our Return Policy
📩 How to Request a Refund
Simply contact us through any of the following channels:
- Facebook Messenger
- Website Live Chat
- Phone Call
📌 Share your Order ID and describe the issue.
Our support team will verify and initiate the refund process promptly.
💳 Refund Methods
Refunds are processed through the original payment method:
- bKash
- Nagad
- Visa / MasterCard
🛍️ For Cash on Delivery (COD) orders, refunds will be sent via bKash or Nagad.
⏱️ Refund Timeframe
Once your refund is approved:
- 1–3 working days → Mobile banking (bKash / Nagad)
- 7–15 working days → Card payments (depending on bank processing time)
🔁 Partial Refunds
If only part of your order qualifies, the refund will be issued only for the eligible items.
💯 No Hidden Deductions
You will receive the full eligible refund amount.
Deductions may only apply in cases of:
- Customer-caused damage
- Missing items
🤝 We’re Here to Help
Our support team is always ready to assist you throughout the refund process, ensuring a smooth and stress-free experience.
💚 Your trust matters to us — shop confidently with Villagemarket-bd.com.